Coupled using a person-friendly interface, these abilities assistance customers expose the styles hidden of their facts and recognize significant mission intelligence.
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The leading concentrate of support is to ensure your deployment reveals a green position and is offered. There isn't a assured Original or ongoing response time, but we do attempt to engage on each individual problem in just 3 business days.
Through the Elasticsearch Company Console: Go to the Support web page or find the support icon, that looks just like a life preserver, on any webpage from the console. Get in touch with us by e-mail: [email protected]
Include things like the deployment ID that you'd like help with, especially if you may have quite a few deployments. You'll find the deployment ID around the overview site for your personal cluster during the Elastic Cloud Console.
When you are on an Elasticsearch Company Regular membership and you also have an interest in shifting to Gold or Platinum support, remember to contact us. We also recommend that you simply read our best methods tutorial for obtaining the most out of one's support practical experience:
We can provide support regardless of whether your atmosphere is on-prem or while in the cloud. Get hold of our crew to discuss your specific infrastructure and prerequisites, like SLAs and stability demands.
If you have any specialized issues that are not for our Support team, hop on our Elastic Local community discussion boards and get answers through the industry experts inside the Local community, which includes people today from Elastic.
For people without having an active subscription, visit the Elastic community community forums and get solutions within the experts in the Neighborhood, such as men and women from Elastic.
If you merely signed up for your demo, you don't get access to the Support Portal till you subscribe. Instead, you may request assistance utilizing the other approaches in-depth With this doc.
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By electronic mail: [email protected]. In the event you Get hold of us by electronic mail, remember to use the email deal with that you registered with, in order that we may help you additional swiftly. For anyone who is using a distribution listing as your registered e mail, You can even register a second electronic mail deal with with us.
Explain the condition. Involve any appropriate details, together with mistake messages you encountered, dates and occasions when the trouble occurred, or anything you believe may be valuable.
Elasticsearch, Logstash, and Kibana appreciate the advantage of having lively and practical communities. You've got our assurance of superior-good quality support and one supply of truth as an Elastic Cloud person, though the Elastic Local community can also be a beneficial resource in your case everytime you require it.
Support is provided by email or throughout the Elasticsearch support Elastic Support Portal. The leading aim of support is to make sure your Elasticsearch Support deployment reveals a environmentally friendly position and is available. There isn't any certain Original or ongoing reaction time, but we do attempt to have interaction on every difficulty inside a few small business times.
To learn more, check Premium Support Expert services Coverage. In case you are on a regular subscription, and you have an interest in upgrading your support amount, remember to Get in touch with us. We also recommend you read through our greatest methods guideline for getting the most out of your respective support experience:
Many people offer support after which you can don’t walk the walk. Like a pure open up resource business, we will only differentiate on selling price and support, and we treatment deeply about sustaining very good support and resolving our customers’ issues speedily.
Being an Elasticsearch Provider buyer, you are going to receive an email with Directions ways to log in into the Support Portal, in which you can track both latest and archived scenarios.
Just open up a scenario to let us know the identify and e mail handle you would like to be added. When opening a circumstance, There are several things you can perform for getting aid more rapidly: