Elasticsearch, Logstash, and Kibana delight in the good thing about getting vivid and valuable communities. You've our assurance of substantial-quality support and one supply of reality as an Elasticsearch Service shopper, but the Elastic Group can even be a beneficial resource to suit your needs whenever you have to have it.
For anyone who is in cost-free demo, you can also be suitable to obtain the Elasticsearch Services Common level support for so long as the trial is Lively.
In case you are employing a distribution checklist as your registered electronic mail, You may also sign up a second electronic mail deal with with us. Just open up a case to allow us to know the name and email tackle you desire to for being included.
Through the Elasticsearch Provider Console: Go to the Support webpage or choose the support icon, that looks like a daily life preserver, on any website page while in the console. Speak to us by e mail: [email protected]
Include the deployment ID that you would like help with, particularly if you've quite a few deployments. You'll find the deployment ID within the overview page for your personal cluster inside the Elastic Cloud Console.
For those who have any specialized questions that aren't for our Support workforce, hop on our Elastic Group message boards and acquire solutions within the experts in the community, which include individuals from Elastic.
Our managed company pedigree and broad consumer foundation makes sure that we hold the experience to suit any buyer setting. It’s what we do every day On a regular basis, we deliver mission significant, substantial efficiency, and usually-on details methods for our buyers. Our organization is centered on the operational functionality of Elasticsearch and complementary open supply information layer systems. Devoted workforce Elasticsearch support crew is produced up of committed engineers and Elasticsearch industry experts with comprehensive operational encounter. Now we have the ability to support keep your clusters running effectively and proficiently below various situations and use scenarios Spin up a cluster in minutes Free of charge Trial
Explore your specific demands When you enter a support agreement with Instaclustr, you're going to be leveraging over three hundred million node hours of administration and support experience with open up resource technologies, such as the Open Distro of Elasticsearch.
In the event you Call us by e-mail, remember to use the e-mail handle that you just registered with, to ensure that we may help you extra rapidly.
Explain the condition. Consist of any pertinent details, which include error messages you encountered, dates and moments when the situation transpired, or anything else you think could be valuable.
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When you are a new buyer who just signed up for Elasticsearch Provider, it will take a number of hrs in your Support Portal use of be create. For those who have queries, attain out to us at [email protected].
Describe the situation. Incorporate any applicable information, like error messages you encountered, dates and situations when the condition happened, or the rest you think could be handy.
Elasticsearch, Logstash, and Kibana delight in the advantage of possessing vivid and useful communities. You have our assurance of high-top quality support and solitary supply of truth of the matter as an Elastic Cloud person, although the Elastic Neighborhood can also be a handy resource in your case when you require it.
Support is furnished by e mail or through the Elastic Support Portal. The leading concentrate of support is to guarantee your Elasticsearch Services deployment exhibits a green status and is accessible. There's no certain initial or ongoing reaction time, but we do try to engage on each concern inside a few business days.
Involve the deployment ID that you want assist with, especially if you might have quite a few deployments. The deployment ID can be found within the overview site for the cluster while in the Elasticsearch Assistance Console.
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Being an Elasticsearch Company client, you will receive an electronic mail with Guidance ways to log in into the Support Portal, in which you can observe the two present-day and archived instances.
Just open a circumstance to let's know the title and e mail handle you prefer to being extra. When opening a situation, There are some things you can perform to receive enable faster: