Elasticsearch, Logstash, and Kibana take pleasure in the benefit of owning vibrant and valuable communities. You've our assurance of significant-top quality support and single source of real truth as an Elasticsearch Provider buyer, but the Elastic Neighborhood can even be a beneficial resource to suit your needs whenever you have to have it.
For anyone who is in no cost demo, you also are qualified to get the Elasticsearch Company Typical degree support for as long as the trial is active.
The main concentrate of support is to make certain your deployment exhibits a eco-friendly status and is accessible. There is no certain Preliminary or ongoing response time, but we do strive to interact on each challenge inside 3 business enterprise days.
From the Elasticsearch Company Console: Visit the Support page or decide on the support icon, that appears just like a everyday living preserver, on any web page while in the console. Speak to us by e-mail: [email protected]
Consist of the deployment ID that you would like help with, especially if you have got quite a few deployments. You'll find the deployment ID about the overview web page in your cluster inside the Elastic Cloud Console.
For anyone who is on an Elasticsearch Services Common membership so you have an interest in relocating to Gold or Platinum support, make sure you Get hold of us. We also advocate that you choose to read our greatest procedures guideline for obtaining the most out within your support working experience:
Our managed company pedigree and wide customer base ensures that we have the working experience to suit any purchaser environment. It’s what we do day-to-day Regularly, we provide mission vital, high general performance, and often-on information answers for our clients. Our enterprise is centered on the operational effectiveness of Elasticsearch and complementary open up supply information layer technologies. Focused group Elasticsearch support crew is made up of committed engineers and Elasticsearch professionals with intensive operational experience. We have now the opportunity to assist keep the clusters functioning proficiently and effectively beneath numerous disorders and use circumstances Spin up a cluster in minutes Absolutely free Trial
Go over your unique demands Whenever you enter a support agreement with Instaclustr, you will be leveraging a lot more than three hundred million node several hours of administration and support knowledge with open up resource technologies, such as the Open up Distro of Elasticsearch.
Should you Get hold of us by email, make sure you use the e-mail deal with you registered with, making sure that we will let you much more promptly.
Describe the issue. Include any suitable information, including mistake messages you encountered, dates and periods when the problem occurred, or anything you're thinking that is likely to be valuable.
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If you're a new customer who just signed up for Elasticsearch Company, it may take a few several hours in your Support Portal usage of be build. Should you have inquiries, achieve out Elasticsearch support to us at [email protected].
Describe the situation. Incorporate any applicable particulars, together with error messages you encountered, dates and moments when the situation transpired, or the rest you're thinking that is likely to be valuable.
Our support pages are offered in English, to translate to your required language You can utilize the built-in translate functionality in Chrome or Firefox.
Support is supplied by electronic mail or through the Elastic Support Portal. The most crucial target of support is to be certain your Elasticsearch Support deployment shows a inexperienced position and is on the market. There is absolutely no confirmed Preliminary or ongoing reaction time, but we do attempt to engage on every single difficulty inside of 3 business days.
Include things like the deployment ID that you'd like assist with, especially if you might have various deployments. The deployment ID are available on the overview web page on your cluster from the Elasticsearch Company Console.
Many people market support and afterwards don’t wander the wander. To be a pure open supply firm, we could only differentiate on rate and support, and we care deeply about preserving very good support and fixing our buyers’ challenges promptly.
As an Elasticsearch Services consumer, you'll receive an email with instructions how to log in to the Support Portal, in which you can keep track of both equally latest and archived situations.
Just open up a situation to let us know the name and email handle you prefer to being additional. When opening a scenario, there are a few stuff you can do for getting enable more rapidly: